Terms & Conditions

Welcome to the Jacksons website. We are a family run business from Northumberland in the North East of England and have years of experience in the timber world. We stock a wide range of timber products at competitive prices.

Please read our terms and conditions carefully. These terms and conditions apply to the use of this website and by accessing this website and/or placing an order you agree to be bound by the terms and conditions set out below. If you do not agree to be bound by these terms and conditions please do not use this website. Before you place an order, if you have any questions relating to these terms and conditions please contact us by e-mail, or call us on 01434 602863. Nothing in these terms affects your statutory rights. By using the Jacksons website, you signify your agreement to be bound by all of our terms.

Your Account

You are responsible for ensuring that your account details and passwords remain confidential when using our website and agree to accept responsibility for all activities which occur under your account and password. If you become concerned that your information has become known to someone else, or that your account is being misused, please contact us immediately. Please ensure you provide us with complete and correct details when setting up your account. Please advise us should these details change at any time or you wish your details to be removed.

Our rights

We reserve the right to modify or withdraw, temporarily or permanently, this Website (or any part thereof) with or without notice to you. You confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the website. We also reserve the right to change the Terms Conditions from time to time, and your continued use of the website following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the Conditions have been changed. If you do not agree to any change to the Conditions then you must immediately stop using the Website.

Third party links

To aim to provide increased value to our Users, we may provide links to other websites or resources for you to access at your sole discretion. You acknowledge and agree that, as you have chosen to enter the linked website we are not responsible for the availability of such external sites or resources. We do not review or necessarily endorse these websites and are not responsible or liable for (i) the privacy practices of such websites, (ii) the content of such websites, including any advertising, content, products, goods or other materials or services on or available from such websites or resources or (iii) the use to which others make of these websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such advertising, content, products, goods or other materials or services available on such external websites or resources.

Our Contract

The information we seek from you when placing an order is for billing and delivery purposes or for contacting you if we have a query. When placing an order to purchase goods from Jacksons, you will be sent a confirmation email confirming receipt of the order and the order details. A contract between you and Jacksons will only take place once the order has been accepted, processed and items despatched, at which point your credit/debit card will be charged.

These terms and conditions are governed in accordance with the laws of England and Wales. You agree, as do we, to submit to the non-exclusive jurisdiction of the English courts.

We will take all reasonable care to ensure that all details, descriptions and prices of Products appearing on the Website are correct at the time when the relevant information was entered onto the system. Although we aim to keep the Website as up to date as possible, the information including Product Descriptions appearing on this Website at a particular time may not always reflect the position exactly at the moment you place an order. We make every effort to ensure the pictures used to illustrate products on our website are accurate, however in some circumstances pictures are used for illustrative purposes only where product photographs are not available. If you are at all unsure about the item you are buying please phone us for details. If you believe the item you have purchased was represented incorrectly on our site we will provide you with a full refund and reimburse your postage back to us.

All products offered for sale by Jacksons are priced in Pounds Sterling and include UK VAT at the prevailing rate where applicable. Any customs or import duties due when your package reaches its destination country will be your responsibility. Occasionally there may be errors in pricing. If the cost of your order differs from the prices originally quoted, we will contact you, either by telephone or email, to request your instructions on how to proceed. Prices listed on our website may differ from those in our shop. We regret that we are not always able to offer the same discounts on items purchased in store. Jacksons reserves the right to affect changes and these will be notified to you at the time of ordering.


Payment is taken immediately by our online payment provider Paypal. Paypal offers a secure payment gateway for online credit and debit card processing. By handling our payments in this secure manner it ensures no persons at Jacksons ever view your card details. If you decide to cancel your order or we cannot fulfil an order, a full refund will be issued to your card via a second Paypal transaction. Do not email your card details. We can accept no responsibility if you provide us with your details in this way. Card fraud is illegal and will always lead to prosecution.

Jacksons take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party obtains unauthorised access to any data you provide when accessing or ordering using our website.

Payment can also be made by cheque. Please make all cheques payable to Jacksons. Please allow 14 working days for payment to clear before your items are dispatched. Items will only be dispatched once your cheque has cleared.

Gift vouchers can easily be redeemed at the checkout by typing in the two codes printed on the gift voucher in the clearly marked boxes on the checkout page. A voucher can be used as full or part payment. If you do not use up the full amount of your voucher in one transaction our computer system will automatically calculate how much remains on the voucher so as the same codes can be used in your next transaction. Vouchers can also be redeemed in store.

Special Orders

We are happy to order special items for you. These being personalised goods, custom fit goods, non stock items and products made in different colours to those stocked. To order such items please phone us on 01434 602863. We regret to inform you that all special orders are non-returnable.


We endeavour to post out your goods the same day they are ordered; however in busy periods this can take a little longer. Postage costs are detailed below; we reserve the right to amend these costs for large or bulky items both within the UK and overseas. Please email or phone if you are concerned about this.

All goods are posted using either Recorded First Class with the royal mail or via courier; goods cannot be classified as lost until 14 days after posting. Please note for overseas orders postage can take longer and may be subject to import tax. Any charges for customs must be paid by you, we have no control over these and do not know what they may be as customs policies vary from country to country. Contact your local customs officer for full details and regulations.

  • Standard UK delivery - £4.50
  • UK orders over the value of £100 - delivery free
  • UK non-mainland delivery - £9.50
  • Europe delivery - £12.00
  • Worldwide delivery - £20.00


We hope you will be pleased with your purchase. Should you wish to return anything bought from us, we will be happy to refund or exchange a product provided it is in fully resaleable condition. Please check the condition of your parcel on delivery prior to signing for acceptance. In the event that goods are missing or damaged on arrival please specify against your signature and inform us immediately, within 3 working days, otherwise no claim can be considered.

Refunds or exchanges are made in accordance with the Consumer Protection (Distance Selling) Regulations 2000. Under this regulation you have 7 days from the day following receipt of your goods to return them. If you wish to return an item you do so at your own expense (unless the item is faulty); the item must be unused and in its original condition (including tags). This does not affect your statutory rights.

The following is a quick guide to our returns policy:

  • You have 14 days to return a non-sale item to us; items must be in their original packaging, unworn and not damaged. A full refund or exchange will be given.
  • You have 7 days to return a sale item to us for a full refund; you then have a further 7 days in which you can return the item but no refund can be given - you will be offered either an exchange or credit note (valid for 12 months).
  • If an item is faulty on arrival you have 14 days in which to contact us for a full refund or exchange. If an item is faulty you will be reimbursed your postage back to us. Items deemed faulty after this period will be dealt with on a case-by-case basis in consultation with manufacturers.
  • If a parcel looks damaged on arrival do not sign for it; instead refuse the parcel as damaged during posting.
  • We offer an extended period of returns at Christmas for goods purchased as Christmas presents. Last return date for Christmas presents is January 10th.

If you wish to return an item after these periods you must seek authorisation by telephone. Credit note or exchange only will be offered after 14 days for non-sale items or 7 days for sale items.

Please note the following cannot be returned or exchanged unless faulty: Riding Hats, Personalised and Special order items, Underwear, DVDs and Computer software. In some circumstances we may accept riding hats back however this must be via prior consent of the manager by telephone. You must make your own arrangements to return goods to us and you will be responsible for the cost of return unless goods are faulty. We recommend that you obtain proof of postage as Jacksons cannot be held responsible for any goods lost before they reach us.

You will be refunded the full value of the goods purchased less carriage charge paid. If your original order qualified for free delivery (value over £100) however the items returned brings the value of you order below £100 a carriage charge will be deducted from your refund. If a complete sale is returned and refunded from an order originally over £100 you will also incur a carriage charge.

If you wish to return an item please phone 01434 602863 to speak to a member of staff or post it to:
Jacksons, Bridge End Sawmill, Hexham, Northumberland, NE46 4JN

Goods returned under complaint will not be accepted unless clean and dry. Health & Safety Act 1972.

Jacksons Copyright

All associated logos are protected by copyright under the ownership of Jacksons. The contents of this website may not be copied, reproduced, replicated, sold, downloaded or distributed by any means to third parties without the express consent of Jacksons.


While we will use reasonable endeavours to verify the accuracy of any information we place on the website, we make no warranties, whether express or implied in relation to its accuracy. The Website is provided on an "as is" and "as available" basis without any representation or endorsement made and we make no warranties of any kind. We make no warranty that our website will meet your requirements or will be uninterrupted, timely or error-free, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, reliability of the website. We will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the Website. Jacksons (whether written on website or through telephone conversations) are not providing any recommendations or endorsements to any of its products. The material on this website does not constitute advice and you should not use the information on the website whilst making any decisions.

Nothing in the Conditions shall exclude or limit our liability for death or personal injury resulting from our negligence or that of our servants, agents or employees.

Bridge End Sawmill
NE46 4JN


Telephone: 01434 602863
Fax: 01434 609756

Fax: 01434 609756

Email: enquiry@jacksonsofhexham.co.uk

Location/ Address

Bridge End Sawmill, Hexham, Northumberland, NE46 4JN

Opening Times

Monday to Friday 8.00am - 5.00pm
Saturday 8.00am - noon


Follow the A69 west from Newcastle. At the main Hexham roundabout turn left. Follow the road to Town Centre and take the next turn left into Bridge End Sawmill.

Website Information

We endeavour to include information which is accurate, up to date and relevant, however, we reserve the right to make changes at anytime without notification. All information and links contained within this site are correct at the time of going on-line. Jacksons is not responsible for the content of external websites. Jacksons cannot be held responsible for any inconveniences or losses caused by subsequent changes or inaccurate information published.

The Information We Collect

This notice applies to all information collected or submitted on the Jacksons website including:

  • Name
  • Address
  • Email address
  • Phone number

The Way We Use Information

We use return email addresses to answer the email we receive, or to keep subscribers informed about Jacksons. We do not pass on details to any other organisations. If you no longer wish to hear from us please let us know. See below for details.

Our Commitment To Data Security

To prevent unauthorised access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

How To Contact Us

Should you have other questions or concerns about these privacy policies, please call us on 01434 602863 or send us an email to: enquiry@jacksonsofhexham.co.uk

Thank you.


Our extensive product ranges are illustrated on this website, many are available from stock. We offer bespoke made-to-order service for our larger timber products. Please contact Tony March to discuss your project requirements - we look forward to hearing from you.

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  • Visit Us or Phone 01434 602863 Bridge End Sawmill, Hexham, Northumberland, NE46 4JN
    OPEN: Mon-Fri 8am-5pm, Sat 8am-12noon, Sun Closed

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